Contact Julius Casino

The Julius Casino support team is available around the clock to assist with any question or issue you may encounter, from bonus queries and withdrawal follow-ups to account settings and technical problems. We offer two primary contact channels, each suited to different types of request. For urgent matters, live chat provides the fastest resolution. For requests that require supporting documents or a written record, email is the more appropriate route.

Our support agents are trained to handle the full range of player queries: bonus conditions and activation, withdrawal status and processing times, identity verification (KYC), account access issues, responsible gambling tool configuration and VIP Arena programme enquiries. Players at the Gold, Platinum and Jules César tiers have access to a dedicated account manager through priority channels, with a faster response and a more personalised level of service. Before reaching out, checking the FAQ section on our homepage resolves the majority of common questions without any wait time.

Julius Casino is operated by Red Digital N.V., holder of Curaçao eGaming licence 1668/JAZ. For any official correspondence or legal enquiry, the company's full legal details are available in the terms and conditions and legal notices sections, accessible from the footer of every page on the platform.

If you wish to exercise your rights regarding your personal data, including the right to access, rectification or deletion under applicable data protection regulations, you may submit your request by email to our dedicated team. We process all data-related requests within a maximum of 30 days in accordance with the applicable legal framework.

If you feel that your gaming habits are becoming difficult to manage, our support team is trained to assist you without judgment and without delay. You can activate a self-exclusion, reduce your deposit limits or request permanent account closure directly from your player dashboard at any time, with immediate effect. These requests are always treated as priority actions.

Our team can also provide contact details for specialist support organisations available in France upon request, shared in full confidence. If you would prefer to speak with an independent organisation directly, resources such as Joueurs Info Service (09 74 75 13 13) offer free and anonymous assistance for players and their families. Do not hesitate to reach out, either to us or to an external organisation, if you need support.